FAQ
About Mechanical Watches:
Q: What is an automatic mechanical movement?
A: A mechanical watch is powered by winding, and an automatic mechanical movement has an automatic winding rotor on the back. It rotates with the movement of your wrist, thus winding the mechanical watch. If worn for 8 hours or more a day, the mechanical watch can keep running for one day. If not worn for two days, it needs to be wound and reset to the correct time.
Q: What is a tourbillon?
A: In the 18th century, people used pocket watches to tell time. The balance wheel was affected by gravity, causing time errors. So, the famous watchmaker Abraham-Louis Breguet invented an escapement structure (including the balance and hairspring, lever and escapement wheel, and other components most susceptible to gravity) mounted on a rotating cage that completes one rotation per minute. Therefore, when all errors are repeated regularly, they cancel each other out.
Q: What is the difference between a Watchmake Factory tourbillon watch and a mechanical watch?
A: A tourbillon watch is a type of mechanical watch. The difference is that the tourbillon watch's escapement structure rotates 360 degrees and also features GMT and moon phase complications.
Q: Are mechanical watches easily scratched?
A: Our watch cases are made of 316L medical-grade stainless steel, and the watch glass is made of sapphire crystal, which is second only to diamonds in hardness, so it is relatively scratch-resistant.
Q: I just bought a mechanical watch, but it stopped/slowed down shortly after wearing it. What should I do?
A: Mechanical watches are powered by winding; insufficient winding will cause them to stop/slow down. Please turn the crown clockwise 30 times to wind it.
Q: How many turns does a hand-wound tourbillon mechanical watch need to be fully wound?
A: When the watch is static, gently shake it until the balance wheel starts to rotate, then wind it. One turn of the crown is considered one winding. It can be wound 35-40 times, but to properly maintain the watch, it's best to wind it only 70% of the way. Note that for manual winding, you should never wind it 100%, always leave a little room. Generally, as the crown approaches the maximum number of turns, you will feel the mainspring gradually tighten. When the resistance increases, you should stop winding to avoid over-winding, which can damage internal components.
Q: How should I maintain a mechanical watch?
A: If you don't wear your watch for a long time, please wind it every few days, as the lubricating oil in the watch can settle if left static for too long, leading to inaccurate timekeeping. For better maintenance, you can use a 24-hour automatic watch winder.
About Workshops:
Q: Can two people make one watch?
A: Yes, the teaching fee will increase with the number of participants.
Q: Can one person make two watches?
A: Yes, please allow 2.5 hours for production.
Q: Can I take home the finished product on the same day after the mechanical watch workshop?
A: The finished product can be taken home on the same day.
Q: Which parts are customizable during the mechanical watch workshop?
A: Customers can choose the movement, case, dial cut, dial pattern and text, and strap of the mechanical watch.
Q: How long does it take to customize a mechanical watch?
A: For customized mechanical watches, once the order is confirmed, the product will be shipped within one week.
Q: There are four types of mechanical watches available in the workshop. How do I choose the right size?
A: We recommend you register on the website first. During the workshop, there will be display items, and the watchmaker will introduce the differences between the various mechanical watch models one by one.
Q: I have no prior workshop experience. Can I still complete a mechanical watch?
A: The watchmaker will assist and guide you throughout the process, ensuring you have a perfect finished product while enjoying the hands-on experience.
Q: What payment methods are accepted?
A: Cash / Visa / Master / AE / FPS / Payme are all accepted.
Q: Do the workshop mechanical watches come with a warranty?
A: The mechanical watches made in the workshop come with a one-year warranty (excluding damage caused by human factors). The warranty period starts from the date the watch is made and lasts for one year. If the watch needs repair outside the warranty period, please contact us first for inspection and a repair quote.
(Since the workshop is not open every day, please message us on Facebook or Instagram to make an appointment first)
Q: What materials are used for the dial design patterns and text provided in the workshop?
A: The dial design patterns and text are made using an embossed craftsmanship with Chromium alloy.
Q: Besides the dial design patterns and text provided in the workshop, can I customize my own designs?
A: Yes, if you want an additional custom design, there will be an extra charge of HKD$500. Additionally, please submit your design to us two weeks before your scheduled appointment date.
Q: Can I change the time after booking?
A: Yes, please notify us of any changes at least one day before your scheduled date.
Q: If extreme weather conditions occur on the day of the DIY appointment, such as Typhoon Signal No. 8 or Black Rainstorm Warning, what will happen?
A: If Typhoon Signal No. 8 or Black Rainstorm Warning is still hoisted two hours before the scheduled appointment time, the workshop will be temporarily closed. We will contact guests as soon as possible to reschedule their appointments. (
Q: If I cancel my appointment, will the registration fee be refunded?
A: If the appointment is canceled, the registration fee will not be refunded.
Q: I don't want to DIY myself, can you make it for me?
A: Yes, please go to Design Studio to design it yourself, and then our watchmakers will create it for you.
Q: Besides the items listed on the price list, will there be any additional charges for attending the workshop?
A: The workshop price includes one mechanical watch, one high-quality leather strap, and one black watch box. An additional $500 will be charged for a steel strap upgrade.
Q: Why use an automatic watch winder for mechanical watches?
A: Because if a mechanical watch is not wound and stops running, the watch oil can settle, leading to a deterioration in the watch's function. An automatic watch winder can prevent the watch from stopping due to prolonged inactivity, ensuring that the movement does not degrade due to a lack of operation. At the same time, an automatic watch winder can protect against dust and prevent the watch from deteriorating in humid environments.
Q: How do I power an automatic watch winder for mechanical watches?
A: When you purchase an automatic watch winder for mechanical watches, we will provide a three-pin plug or a USB charging cable. After connecting to power, it can wind your mechanical watch 24 hours a day.
＞More about automatic watch winder
About Custom Mechanical Watches:
Q: What sizes are available for custom mechanical watches?
A: We have the 42mm Pilot 42 and the 46mm Diver 46. Please visit Design Studio to design your watch yourself, and then our watchmakers will create it for you.
Q: How far in advance do I need to order?
A: Each watch is meticulously crafted by our watchmakers. Due to high demand, we will complete your mechanical watch within 7 business days, allowing for additional shipping time.
Q: Can I order custom designs beyond what's offered in the Design Studio?
A: For other designs, we recommend visiting our workshop to collaborate with our designers and create your unique mechanical watch.