退款政策
PERSONALISED GOODS
Our personalised watches are hand-stamped to your specification. Personalised or bespoke product cannot be returned for a refund. These include any goods specifically personalised to your specification. Orders for these goods cannot be cancelled or changed once work has started on them. This does not affect your statutory rights if goods are faulty or not as described.
FAULTY GOODS
Faulty goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Any items that are damaged as a result of wear and tear is not classed as a manufacturing fault.
ERRORS AND INACCURACIES
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you after 5 business days, we will treat the order as cancelled. Product images on our website are displayed as accurately as possible but colours may vary and we cannot guarantee your computer, phone or tablet will display colours accurately.
Contact Us
For product or online-order-related inquiries, please contact us via email at
SHIPPING AND DELIVERY
To ensure the secure delivery of your order, all products are shipped via a tracked and signed service.
For shipping within the Hong Kong, the following charges apply:
Customized watches are your unique creative expressions. Please allow up to 5 working days in addition to the delivery service for your watch to be personalised. Please note we are unable to deliver on Bank Holidays.
Watchmake Factory cannot be responsible for unanticipated delays.
Sadly we are unable to ship to P.O. Boxes.
- Standard Delivery (3-4 working days). Free of charge.
- Express Delivery (1 working day): HKD $30.
For shipping all countries outside Hong Kong, shipping fee applies.
IMPORT RIGHTS AND TAXES
We ship to all countries outside Hong Kong on the basis of "delivery with unpaid customs duties". This means that the recipient will be responsible for all sales taxes or import duties that may apply locally to the purchase.
TRACKING
As soon as your purchase ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online.
Contact Us
For product or online-order-related inquiries, please contact us via email at service@watchmakefactory.com
Please note that we are available Monday–Friday, 9AM – 5.30PM, excluding holidays.
Please note that we are available Monday–Friday, 9AM – 5.30PM, excluding holidays.