Our personalised watches are hand-stamped to your specification. Personalised or bespoke product cannot be returned for a refund. These include any goods specifically personalised to your specification. Orders for these goods cannot be cancelled or changed once work has started on them. This does not affect your statutory rights if goods are faulty or not as described.
Faulty goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Any items that are damaged as a result of wear and tear is not classed as a manufacturing fault.
ERRORS AND INACCURACIES
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you after 5 business days, we will treat the order as cancelled. Product images on our website are displayed as accurately as possible but colours may vary and we cannot guarantee your computer, phone or tablet will display colours accurately.
For product or online-order-related inquiries, please contact us via email at firstname.lastname@example.org
Please note that we are available Monday–Friday, 9AM – 5.30PM, excluding holidays.