SHIPPING AND DELIVERY
To ensure the secure delivery of your order, all products are shipped via a tracked and signed service.
For shipping within the Hong Kong, the following charges apply:
Customized watches are your unique creative expressions. Please allow up to 5 working days in addition to the delivery service for your watch to be personalised. Please note we are unable to deliver on Bank Holidays.
Watchmake Factory cannot be responsible for unanticipated delays.
Sadly we are unable to ship to P.O. Boxes.
- Standard Delivery (3-4 working days). Free of charge.
- Express Delivery (1 working day): HKD $30.
For shipping all countries outside Hong Kong, shipping fee applies.
IMPORT RIGHTS AND TAXES
We ship to all countries outside Hong Kong on the basis of "delivery with unpaid customs duties". This means that the recipient will be responsible for all sales taxes or import duties that may apply locally to the purchase.
As soon as your purchase ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online.
For product or online-order-related inquiries, please contact us via email at firstname.lastname@example.org
Please note that we are available Monday–Friday, 9AM – 5.30PM, excluding holidays.